Please fill in the order number below to track your order.
We accept the following credit cards:
Visa / Mastercard / Discover / American Express
Sales Tax
California residents will have sales tax automatically added to their order. If Neelee is not collecting your state's sales tax, you are expected to comply with your state's current laws regarding purchases over the internet.
We make every effort to ship your order as soon as it is placed, however, please allow up to 3 business days to process your order.
Shipping Method
We offer 2 shipping options for delivery within the U.S.: Ground (3-7 business days) and 2-day Air. Please refer to the chart below to see how shipping cost is determined. For faster shipping options, please contact us by phone (310.734.6573) or e-mail us: info@neelee.com and we will be happy to assist. Shipping cost is determined according to your total order amount before sales tax and any promotional discounts are applied. At this time, we only offer these shipping options for delivery within the U.S. If you are an international customer, please contact us directly to inquire about possible shipping options to your location. Please note: WE DO NOT SHIP TO PO BOXES.
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Order total |
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GROUND (3-7 business days) |
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2nd Day AIR |
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Up to $49.99 |
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$8.95 |
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$15.95 |
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ALASKA, HAWAII - please add $5.00 to shipping rates above
Back-ordered Items
If an item you have ordered is out of stock or back-ordered, you will be notified immediately via e-mail. We do not charge your credit card until your order is ready to be shipped. Based on multiple product orders, we may split your order into multiple shipments to make sure you get in-stock items at your doorstep as quickly as possible. You will be charged for items shipped plus the total shipping cost. For any back-ordered items that are shipped later, your credit card will be charged only when those items ship. You will not be charged any additional shipping fees if this occurs. Your shipping cost will still be determined according to your total order amount before sales tax & promotional discounts, for each order number. Should you place multiple orders within a similar timeframe, each order will be subject to its own shipping cost.
Tracking Your Order
Once your order has been received, processed and shipped, you will receive an e-mail confirmation for your order. A tracking number will be provided for you as well so you can follow your package as it makes its way to you. If you have any questions regarding tracking your order, please contact us by phone (310.734.6573) or e-mail us:
info@neelee.com Receiving a Damaged Shipment
Please call neelee immediately upon receipt of a damaged shipment. We MUST be informed within 7 days of delivery of all damaged goods in order to file a claim. We will handle submitting a claim and will provide you with further instruction at that time. Until further instruction is provided, please hold on to all packing materials, receipts, and damaged contents.
We stand behind the quality designer names that we sell. If you are not satisfied with your purchase - for any reason - a return must be made within 14 days from date of receipt, accompanied with a copy of the order receipt. All merchandise must be in original packaging, unworn, unused and in original condition. All original tags must be attached. A full refund of merchandise minus shipping will be applied after merchandise has been returned. Returns of fragile items need to be carefully re-packaged as originally received to avoid breakage or damage in the return shipment. neelee has the right to refuse return of goods that do not meet neelee's Returns Policy criteria.
NO EXCHANGES OR REFUNDS allowed on SALE merchandise and JEWELRY.
Sale items and Jewelry are considered FINAL SALE. No Exceptions!!
To process a return please e-mail:
returns@neelee.com and indicate your Order Number, the item(s) you wish to return and the reason(s) for your return. You will then receive a Return Authorization number and easy instructions to complete your return request and ship item(s) back to Neelee.
Neelee respects the privacy of our customers and is committed to protecting our customers' information and to providing a secure and safe shopping experience. Neelee does not disclose your personal information to any third party without your consent, except to a third party as required to help us deliver your purchases. Maintaining the security of your personal information is extremely important to us. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Off-line information is also protected and is accessible only to those authorized personnel for whom it is necessary to access such information. If you have any questions at all about our policies, please contact us.
Your Information Stays with Us
Neelee never sells or distributes any customer information, under any circumstance, including the information of people subscribed to our mailing list.
Cookies
Cookies allow us to maintain what is known as a "user session." A session allows us to track your progress through our site and ordering system via the cookie. Your cookie expires once you exit our site and turn off your browser.
All Rates and Policies as outlined on this website are subject to change without prior notice. neelee reserves the right to update and make changes as it deems necessary and will post any such updates to this website.
PHONE/FAX ORDERS:
If you prefer to submit your order by phone or fax, don't hesitate to contact us!
Remember to also include sku# when submitting faxed order or have it ready when placing your order by phone.
Phone: 310.734.6573
Fax: 310.943.7198
For all other inquiries, if you need assistance with the website or have any questions at all about your order, feel free to contact us.
By mail:
neelee
287 S. Robertson Blvd., Ste. 138
Beverly Hills, CA 90211
By phone: 310.734.6573
By fax: 310.943.7198
By e-mail:
info@neelee.com